Privacy Policy

1 Overview

Fillicore Technologies Private Limited ("Fillicore," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy applies to all services provided through our website at fillicore.com and through direct client engagements.

By using our website or engaging our services, you consent to the collection and use of information as described in this policy. This policy is intended to comply with the Information Technology Act, 2000 (India) and, where applicable, the General Data Protection Regulation (GDPR).

2 Data We Collect

We collect personal data in the following ways:

Information You Provide Directly:

• Name, email address, phone number (via contact form or email inquiry)
• Company name and project details shared during discovery
• Billing and payment information (processed securely by payment providers)
• Files, assets, and content provided for project execution

Information Collected Automatically:

We do not collect sensitive personal information such as financial account numbers, government ID numbers, or health data through our website.

3 How We Use Your Data

The personal data we collect is used exclusively for the following purposes:

• Service Delivery: To complete agreed projects, communicate project updates, and deliver digital products
• Communication: To respond to inquiries, send proposals, and provide project-related updates
• Invoicing & Payments: To generate and send invoices and process payments
• Legal Compliance: To meet our obligations under Indian law (GST records, contracts)
• Website Improvement: To understand how visitors interact with our site and improve user experience
• Marketing (opt-in only): To share relevant updates, case studies, or service announcements — only if you've explicitly opted in

We do not use your data for automated decision-making or profiling that has legal or significant personal effects on you.

4 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to function correctly and to help us understand visitor behavior.

Types of cookies we use:

• Essential Cookies: Required for the website to function (session management, security). These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These are anonymized where possible.
• Preference Cookies: Used to remember user preferences such as language or theme.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

We do not use advertising or retargeting cookies on this website.

5 Data Sharing & Disclosure

We do not sell your personal data. We may share your data only in the following limited circumstances:

• Service Providers: We use trusted third-party tools (e.g., Google Analytics, email providers, payment gateways) that may process your data on our behalf. These providers are contractually required to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your data with third parties if you have provided explicit written consent to do so.

6 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Client project data: Retained for 7 years following project completion (for legal and tax compliance)
• Contact inquiries (non-clients): Deleted after 12 months of no engagement
• Analytics data: Retained for up to 26 months, then anonymized
• Marketing communications: Retained until you unsubscribe

After the applicable retention period, we securely delete or anonymize your personal data.

7 Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all website traffic
• Access controls restricting data to authorized personnel only
• Secure storage of client files and communications
• Regular security reviews and best-practice development processes

While we take every precaution, no method of data transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data with commercially reasonable standards.

In the event of a data breach that affects your personal information, we will notify you promptly as required by applicable law.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data (where no legal obligation requires us to retain it)
• Portability: Receive your data in a portable, machine-readable format
• Objection: Object to specific processing activities (e.g., marketing emails)
• Restriction: Ask us to limit how we use your data in certain circumstances
• Withdraw Consent: If processing is based on consent, withdraw it at any time

To exercise any of these rights, please email us at hello@fillicore.com. We will respond within 30 days. We may ask you to verify your identity before processing your request.

9 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete that information as promptly as possible.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at hello@fillicore.com.

10 Third-Party Links

Our website may contain links to third-party websites, tools, or resources. Clicking these links is entirely at your own risk. We are not responsible for the content, privacy practices, or security of external websites.

We encourage you to review the privacy policies of any third-party sites you visit. The presence of a link does not constitute endorsement by Fillicore Technologies.

11 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active clients by email.

Your continued use of our website or services after any changes indicates your acceptance of the updated Policy. We encourage you to review this page regularly to stay informed about how we protect your information.

12 Contact Us

If you have questions, concerns, or requests related to your privacy or this Policy, please contact our Data Protection contact:

• Company: Fillicore Technologies Private Limited
• Email: hello@fillicore.com
• Location: Salem, Tamil Nadu 636001, India

We aim to respond to all privacy-related requests within 5 business days. For urgent matters, please mention "Privacy Request" in your email subject line.